FAQ

Returns and exchange

Everything we sell is an original work of art. For this reason and to protect you from copies or counterfeit, all artwork items are final sale. No returns or exchanges. We encourage you to take the time to select your artwork carefully. Please contact us if you have questions about a particular work. We are happy to provide our personalized art advisory service—free of charge.

Shipping

Our goal is to deliver your artwork as quickly and with as much care as possible. We generally require up to 5 business days to prepare the piece. Delivery times vary depending on the destination address. Artwork is shipped from Montreal, Canada. We will send you a confirmation by email at the time of shipment along with the shipping confirmation number and tracking information. We deliver our artwork to Canada and the Continental United States.

Receipt of goods

You, the buyer, are responsible for verifying the condition of the packaging and the product received. For any damanaged or defective artwork, you must notify the carrier directly and make a claim to that company within 24 hours of receiving the item. If these conditions are not met, Lou Robin Art Gallery is not responsible for any refunds. If the piece is repairable, you can accept or refuse the repaired artwork. This will not affect the sale price or the pre-established price of transport.

The artists

We only work with talented and established artists who have had their work exhibited in galleries for several years. We carefully select works from the Collectors' Artworks series based on the quality of composition, artistry, the reputation of the artist who created the work, and our personal favourites. The artwork is valued according to the current market value.

Works of art

All the works on our site are in stock. Our artists’ latest work is exclusive to our gallery. We also own all the artwork in the Collectors' Artwork series. All works from our artists come with a certificate of authenticity. The colours displayed on your screen may vary depending on the device settings, possibly giving the artwork a different colour than the original.

Terms

By using this website, you agree to the terms that regulate its use and the purchase of our products.

Disclaimer

Lou Robin Art Gallery reserves the right to modify, update or change these terms and any contents of the website at any time without prior notice. This includes pricing and availability information, which is not guaranteed. It also includes any errors, omissions or inaccuracies relating to product descriptions, pricing, promotions, and shipping charges. All site contents are provided on an ‘as is’ basis without warranties or conditions of any kind, either expressed or implied. All judicial litigations and notices will be negotiated on Lou Robin Art Gallery judicial territory. 



Copyright & Trademarks

All trademarks used and/or displayed on this website are copyrights, trademarks and/or other intellectual properties owned, controlled or licensed by Lou Robin Art Gallery. All content of our website, including text, images, logos, illustrations and photographs are protected by the Copyright Act. None of the material or artwork may be copied, produced, distributed, republished, downloaded, displayed, posted or transmitted in any form or by any means, without the prior written consent of Lou Robin Art Gallery. You may download or copy site content for personal, non-commercial use only.



Privacy Policy

When you provide us with personal information to complete a transaction, verify your credit card, place an order or arrange for a delivery we imply that you consent to our collecting it and using it for that specific reason only. We respect your privacy and do not share customer information with third parties, except those directly involved in the processing of orders and shipping. Our online gallery is hosted on Squarespace. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Squarespace’s data storage, databases and the general Squarespace application. They store your data on a secure server behind a firewall.